Fee & Booking Policy
Last updated on 31st Aug 2017
Your vacation itinerary is always subject to change. As such, all Local hosts on our platform commit to help you with a flexible booking policy. Below are our marketplace policies relating to fees, amendments, cancellations and refunds. It is at our sole discretion to amend these policies from time to time. When we make material changes to the policies, we will provide you with notice as appropriate under the circumstances and it is your responsibility to regularly check the Websites to determine if there have been changes.
Guest Service Fee
For every booking made by the Customers, Milliwayz charges a Guest Service Fee of 6% upon confirmation of booking. Processing fee shall be deducted directly from the amount paid to us, and it is non-refundable in all circumstances, unless the Services are cancelled by the Local hosts.
Processing fee is used for our marketplace maintenance and geographical expansion to serve you better.
Our Websites and Services accept Paypal and credit/debit cards supported by Paypal. All payments transacted through Paypal are subject to a Paypal fee which will be borne by the Local hosts.
Our Local hosts commit to help all amendments to bookings made at least 48 hours before the tour are free of charge. To maintain the high quality of service provided, our Local hosts are unable to process amendments less than 48 hours in advance. Booking value is subject to changes after the amendment, and you shall be required to make immediate payment for the additional sum, if any. Any refund arising from amendment will be processed according to Refund Policy below. Details subject to amendment include:
Time and date of tour
Number of people
We are working on providing more amending options and shall update our policy in due course.
When a Local host makes a listing for a Local Service on the Milliwayz.com, Local host can list a price for the Local Service. The Local host may decide to offer the Local Service for free, or to make the price dependent on a variable, such as the number of Customers taking part in the relevant Local Service. A booking made by the Customer for the Local Service is an acceptance of the price listed.
Once a booking is accepted, the Customer and Local host agree to enter into a contract, and the Customer shall pay to the designated account of Milliwayz via the payment method as provided above (please refer to the paragraph “Payment”). Third-parties may or may not charge a transaction fee for making such payment. You agree to be fully liable for any such transaction fee.
In the event where the Customers have requested for a refund of the amount paid for a booking, Milliwayz – in its sole discretion – shall decide on the merits of such claim. Milliwayz shall have the full and unilateral power to determine on the Customer’s entitlement to a refund.
If the payout is in a different currency, then Milliwayz reserves the right to apply the proper exchange rate to the amount due.
Cancellation and refund policy
A cancellation of an accepted booking for the Local Services by a Customer will result in a penalty payable by the Customers for purposes of compensating any relevant party affected by the cancellation including Milliwayz and/or the Local hosts, as follows:
- A cancellation of an accepted Local Service by a Customer up to 8 days before the scheduled commencement of the Local Service: a penalty of 10% of the agreed price of the Local Services shall be payable by the Customer for breach of contract. The Customers will be entitled to refund of 90% of the agreed price for the Local Services.
- A cancellation of an accepted Local Service by a Customer up to 3 days (72 hours) but less than 7 days before the scheduled commencement of the Local Service: a penalty of 50% of the agreed price of the Booking shall be payable by the Customer for breach of contract. The Customers will be entitled to refund of 50% of the agreed price for the Local Services.
- A cancellation of an accepted Local Service by a Customer 3 days (72 hours) or less before the scheduled commencement of the Local Service: a penalty of 100% of the agreed price of the Booking shall be payable by the Customer for breach of contract. No refund will be provided.
Coupons will no longer be valid, if the amount of penalty for breach of contract exceeds the agreed fees Customers should pay for. After deduction of a penalty (where applicable), any balance for the respective booking will be refunded to Customers’ bank account within 7 working days after cancellation.
Any request for cancellation and refunds arising from any amendment or cancellation of booking shall be communicated to Milliwayz via email at firstname.lastname@example.org in accordance to the terms for cancellation and refund as provided above or notified to the parties from time to time. The Customer shall receive confirmation from Milliwayz communicating that the cancellation has been attended. If the Customer does not receive the said confirmation, the Customer must contact Milliwayz as soon as possible via email at email@example.com. Fund transfer will be processed within seven (7) working days from the email date.
If you have any questions about our policies, you can either refer to our FAQ section or email us at firstname.lastname@example.org.
No penalty shall be payable by the Customers in case of force majeure, which shall mean in this context: any reason beyond the reasonable control or predictability of the Customers, including, but not limited to, hostilities, political unrest, terrorism attack, natural disaster, pestilence, severe weather, technical problems of transportation, last-minute changes to the timetable of (public) transportation by its operator, strikes, industrial action, change in official travel advise resulting in a warning by a government (or NGO such as the WHO) against making the intended travel, or any other general situation beyond the responsibility and control of the Customers that results in a clear prohibitive effect on using and accessing the Local Services, provided that Customers duly evidences such event. In case it is disputed whether a situation of force majeure has actually occurred, Milliwayz shall – in its sole discretion- decide on this. Milliwayz decision shall be final and binding on Users.
In any event of force majeure, any coupon used by a Customer to make such booking shall remain valid. In case of cancellation by a Local hosts, the Customer agrees that he shall not be entitled to any compensation, damages, reimbursement or other sum, except the refund stipulated above.
Milliwayz reserves the right to request the Customers to cancel any Local Services booked if necessary. Any cancellation by Milliwayz shall result in a full refund to the Customer and the refund shall be remitted to the Customer within 7 working days after cancellation. Any coupon used by a Customer to make such booking shall remains valid. In the event of a cancellation by Milliwayz, the Customers agree that they shall not be entitled to any compensation, damages, reimbursement or other sum, except for the refund stipulated above.
The refund policy and cancellation policy have been consolidated to avoid repetition and to ensure that the terms are easily understood.
Polices for travelers and local hosts
Terms of Service
Last updated on 31st Aug 2017
Please read these terms and conditions carefully before using the services offered by Milliwayz as they contain information regarding your legal rights, remedies as well as your obligations in using the services offered. By visiting the Websites of Milliwayz, you agree that you have read, understood and agree to be bound by these Terms of Service.
Changes to the Terms of Service
We reserve the right, to change or modify our Terms of Service at any time without prior notice. When we make material changes to the Terms of Service, we will provide you with notice as appropriate under the circumstances, for Example by posting on the Websites or notifying you via email. You should periodically visit our Websites for updates on any amendments or changes to our Terms of Service. The continued use of the Websites and Services after any such changes constitutes your acceptance of the revised Terms of Service. If you do not agree to abide by these or any future Terms of Service, do not use or access (or continue to use or access) the Websites or subscribe to our Services.
In this Terms of Service, the following expressions shall have the meaning ascribed to them unless the context otherwise requires:
Function and Purpose of the Websites and Services
The Websites are used to provide the Services of Milliwayz which are essentially an information and networking portal for Customers and Local hosts to connect with each other in the local travel and tourism industry. Milliwayz is not itself a travel or tour agency or a provider of accommodation and related services to the Customers. Milliwayz does not provide any of the services offered by Local hosts to Customers directly or indirectly and our responsibilities are limited solely to the provision of the Services.
Access and Use of the Services
Account Registration : You may generally access our Websites and certain features of our Services including viewing postings by the Local hosts as an unregistered visitor. However, in order to have access and use all features of the Websites and to have full access to the Services, you must create and register an account to be a Member with Milliwayz. If you are accessing the Services through a third party, Milliwayz may require that your user information be the same as your user information provided to such third party. You agree to provide and maintain true, accurate, current and complete information during the registration process and in maintaining your account with Milliwayz. Failure to do so shall constitute a breach of this Terms of Service, which may result in the termination of your account.
The Websites, Services and registration as a member of Milliwayz are prohibited for children or minors under the age of 18. By accessing the Websites, our Services and/or registering as a member of Milliwayz, you warrant that you are 18 and above. Milliwayz also reserves the right to terminate any Account that is inactive for an extended period of time.
Member Account, Password and Security : You are responsible for maintaining and safeguarding password and your Account and are fully responsible for any actions and activities under your Account. You will immediately notify Milliwayz of any unauthorized use and access of your Account. Milliwayz will not be liable for any liability, loss or damage arising from any actions or activities under your Account.
Modifications to the Services :Milliwayz reserves the right to modify or discontinue, whether temporarily or permanently, the Services (or any part thereof) without prior notice. You agree that Milliwayz shall not be liable to you or to any third party(s) for any modification, suspension or discontinuance of the Services.
Conditions of Use
User Conduct : You acknowledge that you are solely responsible for compliance with all relevant laws, rules and regulations arising from your use of the Websites and our Services.
You further acknowledge that you are solely responsible for Contents that you upload, post, publish or display or otherwise transmit or use via the Services. Milliwayz does not endorse any Content submitted to the Websites or any opinion, recommendation, or advice provided by any Local hosts or Customers and we expressly disclaim any and all liability in connection with all Contents submitted.
In using the Websites and the Services provided by Milliwayz, you agree not to:
find a Local host and subsequently contact the Local host directly, to complete a booking or obtain any services from the Local host in order to circumvent any payment obligation to Milliwayz in respect of the Services provided by Milliwayz;
post, upload, publish, or otherwise transmit any content
- (i) that is unlawful, harmful, abuses or threaten others, harasses others, violent, defamatory, vulgar, obscene or indecent contents that promotes discrimination, bigotry, racism, hatred or invasion of privacy;
- (ii) which you do not have a right to transmit under any law or under contractual or fiduciary relationships;
- (iii) which would violate any laws, rules and regulations,
- (iv) which infringes any intellectual property or other proprietary rights of any third party;
- (v) which constitutes or contains or could be considered as "junk mail", "spam", "chain letters", "pyramid schemes", "affiliate marketing", or unsolicited commercial advertisement;
- (vi) which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
- (vii) which restricts or inhibits any other person from properly using or enjoying the Websites or the Services provided;
provide false, inaccurate, incomplete and outdated information and personal data;
impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
unlawfully obtain email addresses or other contact information of the Customers, Local hosts or any other users of the Services or the Websites by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
use or exploit the Websites or Services for any commercial purposes or for purposes other than what was intended by Milliwayz or in any manner that would mislead others into thinking that there is an association, authorization, relationship or endorsement by Milliwayz;
interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;
engage in or use any data mining, robots, scraping or similar data gathering or extraction methods;
violate any applicable local, state, national or international law, or any regulations having the force of law;
further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or
obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Websites and in the course of providing the Services.
Milliwayz reserves the right to investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing any content from the Websites, suspending or terminating the Account of such violators and reporting such violators to the relevant law enforcement and authorities
Milliwayz makes available review services to Customers who have used the Services and completed the tour, journey or such other services provided by Local hosts pursuant thereto. Customers accept that the review is only for the purpose of sharing Customers’ opinion towards the Services or the Local Services provided by the Local hosts. All reviews and contents posted by Customers on the Websites must comply with this Terms of Service, in particular, the terms under Conditions of Use, User Conduct (above) Milliwayz shall not be responsible for any of the reviews and contents posted by Customers and does not engage in any prior editing or censorship of any kind of such reviews and contents posted. Customers are solely responsible for the information posted or privately sent. Notwithstanding the above, Milliwayz reserves the right to adjust, modify, translate, edit, refuse, delete or remove any review or contents at its own discretion without prior notice.
User Fee Terms
When you access or purchase the services offered by any Local hosts, you are purchasing directly from the Local hosts, not Milliwayz. You agree to be bound by the terms, arrangement, and agreement as imposed or determined by the Local hosts. The Local hosts are solely responsible for the Contents and Local Services posted on the Services as well as the services obtained, accessed, or purchased by the Customers. Milliwayz is not a party to any arrangement or agreement between the Local hosts and the Customers.
In consideration of Milliwayz providing its Services to the Customers, the following service fee will payable to Milliwayz.
“Guest Service Fee” – 6% of the total value payable by the Customers to Milliwayz upon confirmation of booking.
The Customers acknowledge that Milliwayz reserves the right to charge for any portion of the Services and to change the Guest Service Fee from time to time in its discretion. You agree to pay all fees when due in accordance with the terms set forth on the Websites and this Terms of Service. If you dispute any charges on the Services provided, you must inform Milliwayz within three (3) days from the date the Services were provided. If Milliwayz terminates your Account and your use of the Websites and Services because you have breached this Terms of Service, you will not be entitled to the refund of any unused portion of fees or payments (if any). Guest Service Fees are also non-refundable. For further information, please refer to our Fee and Booking Policy.
Cancellation and Refunds
If you wish to cancel or obtain a refund for the Services of Milliwayz and the Local Services from the Local hosts, please see Milliwayz’s Booking Policy.
Special Notice for International Use
Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding your use of the Services, including as it concerns online conduct and acceptable content.
Intellectual Property Rights
You acknowledge and agree that the Services and Websites of Milliwayz are protected under prevailing intellectual property laws including copyright, trade mark, and trade secrets which are the exclusive property of Milliwayz. Except as expressly authorized by Milliwayz, you agree not to remove, alter, modify, copy, reproduce, distribute or deal otherwise by way of trade any part of the Services or Websites and the underlying intellectual property rights belonging to Milliwayz.
Nothing in this Terms of Service or the provision of the Services is to be construed as granting, expressly or by implication, any license or right to use, exploit or deal otherwise in anyway by way of trade any of Milliwayz Trade Marks.
The aforementioned does not apply to Contents legally uploaded by the Customers to the Websites. You will retain all ownership rights in the Contents uploaded. You hereby agree to grant, and warrant that you have the right to grant to Milliwayz a perpetual, worldwide, non-exclusive, royalty-free licence with a right to sub-license, and transferable license to use, view, reproduce, distribute, or otherwise deal by way of trade of the Contents uploaded by you, on, through or in connection with Milliwayz’s Services and Websites.
Third Party Websites
We may provide links or access to other sites and resources on the internet. Milliwayz has no control over such sites and resources and Milliwayz shall not be responsible or liable for the contents, features, or behaviours of such sites and resources. You further acknowledge and agree that Milliwayz shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such third party sites or resources. Any dealings with third parties (including the Local hosts) through such links or access are solely between you and the relevant third parties, and Milliwayz shall not liable for any loss or claim that you may have against any such third parties.
By accessing the Websites and Services, Customers agree that the Contents, Local Services and services provided by the Local hosts are not within the control of Milliwayz.
The Service are provided on an “as is” and “as available” basis. Milliwayz expressly disclaims all warranties or conditions of satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement. Further, Milliwayz makes no warranty that (i) the Services will meet Customers’ requirements, (ii) the Services will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Services will be accurate or reliable, or (iv) the quality of any products, services, information, or other material purchased or obtained by Customers through the Services will meet expectations.
Milliwayz is thus not responsible for and disclaims any and all liability related to any and all Local Services posted as well as the ensuing services provided by the Local hosts. Any access to the Contents and Local Services of the Local hosts will be made or accepted at the Customer’s own risk.
Limitation of Liability
TO THE FULLEST EXTEND AS PERMITTED BY LAW, IN NO EVENT WILL Milliwayz, INCLUDING ITS SHAREHOLDERS, DIRECTORS, AFFILIATES, EMPLOYEES, OR AGENTS BE LIABLE WITH RESPECT TO THE WEBSITES OR THE SERVICES OR THE SUBJECT MATTER OF THIS TERMS OF SERVICES UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN THE AGGREGATE NOT MORE THAN THE FEES PAID BY YOU FOR THE SERVICES DURING THE 12-MONTH PERIOD PRECEDING THE APPLICABLE CLAIM; (II) FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER; (III) FOR ANY CASES ARISING FROM ANY LOSS OF USE OR INABILITY TO USE THE SERVICES; OR (IV) FOR ANY MATTER BEYOND Milliwayz’S REASONABLE CONTROL.
This Terms of Service shall remain effective and in full force for so long as you remain a Customer or until terminated by Milliwayz. You may terminate your use of the Services at any time. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. Milliwayz may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that Milliwayz may immediately deactivate or delete your Account and all related information and files in your Account and/or bar any further access to such files or the Services. Further, you agree that Milliwayz shall not be liable to you or any third-party for any termination of your access to the Services or your Account.
All provisions of this Terms of Service which, by their nature, should survive termination, shall survive termination, including, without limitation, any warranty disclaimers, and limitation of liability.
You agree that you are solely responsible for your interactions with any other users, Customers or Milliwayz Experts in connection with the Services and Milliwayz will have no liability or responsibility with respect thereto. Milliwayz reserves the right, but has no obligation, to become involved in any way with disputes between you and any other users of the Service.
To the fullest extent permitted by law, you agree to indemnify and hold Milliwayz harmless from and against all damages, losses, and expenses of any kind arising as a result of, but not limited to: (I) your breach of this Terms of Service; (II) any activity in which you engage on the Websites or through the Services; and (III) your violation of any law or the rights of a third party.
The failure of either party to exercise, in any respect, any right provided for herein shall not be deemed a waiver of any further rights hereunder. Milliwayz shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Milliwayz’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of this Terms of Services is found to be unenforceable or invalid, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining terms of this Terms of Service which shall remain in full force and effect and enforceable.
Assignment of the Terms of Service
This Terms of Services is not assignable, transferable or sublicensable by you except with Milliwayz’s prior written consent. Milliwayz may transfer, assign or delegate this Terms of Services and its rights and obligations without your consent.
Both parties agree that this Terms of Services is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understanding relating to the subject matter of this Terms of Services, and that all modifications must be in writing signed by both parties, except as otherwise provided herein.
No agency, partnership, joint venture, or employment is created as a result of this Terms of Services and you do not have any authority of any kind to bind Milliwayz in any respect whatsoever.
Headings for each section have been included above for your convenience, but such headings do not have any legal meaning, and may not accurately reflect the content of the provisions they precede.
This Terms of Service shall be governed by and construed exclusively in accordance with the laws of South Korea. Furthermore, you and Milliwayz hereby irrevocably submit to the exclusive jurisdiction of the courts of South Korea.
Questions, Concerns or Suggestions
Please contact us at email@example.com to report any violations of these Terms of Service or to pose any questions regarding this Terms of Service or the Service.
Last updated on 01st September 2017
Personal Data That You Provide Through the Websites.
Non-Identifiable or Aggregated Data.
When you interact with Milliwayz through the Websites or our Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Milliwayz may store such information itself or such information may be included in databases owned and maintained by Milliwayz affiliates, agents or service providers. The Websites may use such information and pool it with other information to track, for example, the total number of visitors to our Websites, the number of visitors to each page of our Websites, and the domain names of our visitors' Internet service providers. Also, in an ongoing effort to better understand and serve the users of the Services, Milliwayz often conducts research on its customer demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. Milliwayz may share this non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. Milliwayz may also disclose aggregated user statistics in order to describe our services to current and prospective business partners and to other third parties for other lawful purposes.
In operating the Websites, we also use "cookies." Cookie is a text file that is placed on your computer's memory to store your preferences when you visit the Websites. Our cookies help provide additional functionality to the Websites and help us analyze Websites usage more accurately. You may turn off the cookies function from your computer. We recommend that you turn on the Cookie function to enhance your usage of our Websites.
Our Use of Your Personal Data and Other Information.
- a) For purposes of providing you with our Services;
- b) Respond to requests for information and/or services:
- c) When you register as a member with Milliwayz:
- d) Administration and record keeping purposes;
- e) To meet and comply with legal and regulatory requirements;
- f) Conduct market surveys, analysis and research; and
- g) All other purposes related to our business and the provision of our services.
We will only collect and process your Personal Data for purposes of which it was intended for at the time of collection or for purposes related therein. Milliwayz and its subsidiaries and affiliates (the “Related Companies”) may also use your Personal Data and other personally non-identifiable information collected through the Websites to help us improve the content and functionality of the Websites, to better understand our users and to improve the Services.
Advertising and Marketing.
Our Disclosure of Personal Data.
Milliwayz is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Business TransfersAs we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Third Parties Data Processors and Service Providers.Milliwayz, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. The recipients of such Personal Data are prohibited from using the Personal Data and information for any purpose other than for the purpose(s) specified by us.
Legal RequirementsMilliwayz may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal or regulatory obligation, (ii) protect and defend the rights or property of Milliwayz, (iii) act in urgent circumstances to protect the personal safety of users of the Websites or the public, or (iv) protect against legal liability.
Other Web Sites and Services.
Milliwayz takes reasonable steps to protect your Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet, email or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.
Other Terms and Conditions.
Your access to and use of this Site is subject to the Terms of Service.
Access to Information; Contacting Milliwayz
You may contact us as follows:
Email address firstname.lastname@example.org
Retention of your Personal Data