Help

Back
How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID . We only offer our service for those who hold our membership.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
Payment
Our Websites and Services accept Paypal and credit/debit cards supported by Paypal. All payments transacted through Paypal are subject to a Paypal fee which will be borne by the Local hosts.
Shipping
  • Shipping Method : No delivery required
  • Shipping Area : Global
  • Shipping Rate : Free: Shipping fee is free regardless of the price.
  • Delivery Time : 1 - 3 days
  • Please print your bouchers or capture your order pages so that your travel host can validate your order.
Returns & Exchanges

Our Local hosts commit to help all amendments to bookings made at least 48 hours before the tour are free of charge. To maintain the high quality of service provided, our Local hosts are unable to process amendments less than 48 hours in advance. Booking value is subject to changes after the amendment, and you shall be required to make immediate payment for the additional sum, if any. Any refund arising from amendment will be processed according to Refund Policy below. Details subject to amendment include:

Time and date of tour

Number of people

We are working on providing more amending options and shall update our policy in due course.

Refunds

Cancellation and refund policy

A cancellation of an accepted booking for the Local Services by a Customer will result in a penalty payable by the Customers for purposes of compensating any relevant party affected by the cancellation including Milliwayz and/or the Local hosts, as follows:

  • A cancellation of an accepted Local Service by a Customer up to 8 days before the scheduled commencement of the Local Service: a penalty of 10% of the agreed price of the Local Services shall be payable by the Customer for breach of contract. The Customers will be entitled to refund of 90% of the agreed price for the Local Services.
  • A cancellation of an accepted Local Service by a Customer up to 3 days (72 hours) but less than 7 days before the scheduled commencement of the Local Service: a penalty of 50% of the agreed price of the Booking shall be payable by the Customer for breach of contract. The Customers will be entitled to refund of 50% of the agreed price for the Local Services.
  • A cancellation of an accepted Local Service by a Customer 3 days (72 hours) or less before the scheduled commencement of the Local Service: a penalty of 100% of the agreed price of the Booking shall be payable by the Customer for breach of contract. No refund will be provided.

Coupons will no longer be valid, if the amount of penalty for breach of contract exceeds the agreed fees Customers should pay for. After deduction of a penalty (where applicable), any balance for the respective booking will be refunded to Customers’ bank account within 7 working days after cancellation.

Any request for cancellation and refunds arising from any amendment or cancellation of booking shall be communicated to Milliwayz via email at hello.milliwayz@gmail.com in accordance to the terms for cancellation and refund as provided above or notified to the parties from time to time. The Customer shall receive confirmation from Milliwayz communicating that the cancellation has been attended. If the Customer does not receive the said confirmation, the Customer must contact Milliwayz as soon as possible via email at hello.milliwayz@gmail.com. Fund transfer will be processed within seven (7) working days from the email date.

If you have any questions about our policies, you can either refer to our FAQ section or email us at hello.milliwayz@gmail.com.

No penalty shall be payable by the Customers in case of force majeure, which shall mean in this context: any reason beyond the reasonable control or predictability of the Customers, including, but not limited to, hostilities, political unrest, terrorism attack, natural disaster, pestilence, severe weather, technical problems of transportation, last-minute changes to the timetable of (public) transportation by its operator, strikes, industrial action, change in official travel advise resulting in a warning by a government (or NGO such as the WHO) against making the intended travel, or any other general situation beyond the responsibility and control of the Customers that results in a clear prohibitive effect on using and accessing the Local Services, provided that Customers duly evidences such event. In case it is disputed whether a situation of force majeure has actually occurred, Milliwayz shall – in its sole discretion- decide on this. Milliwayz decision shall be final and binding on Users.

In any event of force majeure, any coupon used by a Customer to make such booking shall remain valid. In case of cancellation by a Local hosts, the Customer agrees that he shall not be entitled to any compensation, damages, reimbursement or other sum, except the refund stipulated above.

Milliwayz reserves the right to request the Customers to cancel any Local Services booked if necessary. Any cancellation by Milliwayz shall result in a full refund to the Customer and the refund shall be remitted to the Customer within 7 working days after cancellation. Any coupon used by a Customer to make such booking shall remains valid. In the event of a cancellation by Milliwayz, the Customers agree that they shall not be entitled to any compensation, damages, reimbursement or other sum, except for the refund stipulated above.

The refund policy and cancellation policy have been consolidated to avoid repetition and to ensure that the terms are easily understood.

Other
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.


Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

GO
Close
Top