Cancellation and refund policy

A cancellation of an accepted booking for the Local Services by a Customer will result in a penalty payable by the Customers for purposes of compensating any relevant party affected by the cancellation including Milliwayz and/or the Local hosts, as follows:

• A cancellation of an accepted Local Service by a Customer up to 8 days before the scheduled commencement of the Local Service: a penalty of 10% of the agreed price of the Local Services shall be payable by the Customer for breach of contract. The Customers will be entitled to refund of 90% of the agreed price for the Local Services.
• A cancellation of an accepted Local Service by a Customer up to 3 days (72 hours) but less than 7 days before the scheduled commencement of the Local Service: a penalty of 50% of the agreed price of the Booking shall be payable by the Customer for breach of contract. The Customers will be entitled to refund of 50% of the agreed price for the Local Services.
• A cancellation of an accepted Local Service by a Customer 3 days (72 hours) or less before the scheduled commencement of the Local Service: a penalty of 100% of the agreed price of the Booking shall be payable by the Customer for breach of contract. No refund will be provided.

Coupons will no longer be valid, if the amount of penalty for breach of contract exceeds the agreed fees Customers should pay for. After deduction of a penalty (where applicable), any balance for the respective booking will be refunded to Customers’ bank account within 7 working days after cancellation.

Any request for cancellation and refunds arising from any amendment or cancellation of booking shall be communicated to Milliwayz via email at hello.milliwayz@gmail.com in accordance to the terms for cancellation and refund as provided above or notified to the parties from time to time. The Customer shall receive confirmation from Milliwayz communicating that the cancellation has been attended. If the Customer does not receive the said confirmation, the Customer must contact Milliwayz as soon as possible via email at hello.milliwayz@gmail.com. Fund transfer will be processed within seven (7) working days from the email date.

If you have any questions about our policies, you can either refer to our FAQ section or email us at hello.milliwayz@gmail.com.

No penalty shall be payable by the Customers in case of force majeure, which shall mean in this context: any reason beyond the reasonable control or predictability of the Customers, including, but not limited to, hostilities, political unrest, terrorism attack, natural disaster, pestilence, severe weather, technical problems of transportation, last-minute changes to the timetable of (public) transportation by its operator, strikes, industrial action, change in official travel advise resulting in a warning by a government (or NGO such as the WHO) against making the intended travel, or any other general situation beyond the responsibility and control of the Customers that results in a clear prohibitive effect on using and accessing the Local Services, provided that Customers duly evidences such event. In case it is disputed whether a situation of force majeure has actually occurred, Milliwayz shall – in its sole discretion- decide on this. Milliwayz decision shall be final and binding on Users.

In any event of force majeure, any coupon used by a Customer to make such booking shall remain valid. In case of cancellation by a Local hosts, the Customer agrees that he shall not be entitled to any compensation, damages, reimbursement or other sum, except the refund stipulated above.

Milliwayz reserves the right to request the Customers to cancel any Local Services booked if necessary. Any cancellation by Milliwayz shall result in a full refund to the Customer and the refund shall be remitted to the Customer within 7 working days after cancellation. Any coupon used by a Customer to make such booking shall remains valid. In the event of a cancellation by Milliwayz, the Customers agree that they shall not be entitled to any compensation, damages, reimbursement or other sum, except for the refund stipulated above.

The refund policy and cancellation policy have been consolidated to avoid repetition and to ensure that the terms are easily understood.